Some of the common problems in offshore manufacturing include: no guarantee of quality, delivery delay, price increase by suppliers, and IP theft.
Most customers lack experience in offshore manufacturing, and forced by price competition, have to choose offshore manufacturing to achieve lower costs. They usually choose suppliers via online search, friends, factory visits and can't get a full understanding of offshore suppliers' financial situation, production capability, quality control, project communication, IP protection and etc. As a result after the start of the project, they will gradually tend to encounter these common problems, leading the project to carry out a dilemma.
Account managers in Hengtai's sales office (PRIM) in the United States are proficient in English and Chinese and are able to communicate customers' quality requirements and delivery schedule accurately with Hengtai's project engineers.
If customers need to change or adjust the delivery schedule, they can communicate with account managers in time with no time difference and language barrier. Our customer managers can provide engineering changes, quality issues, progress updates, transportation arrangements and other support during normal business hours. But most of the offshore suppliers lack translators who understand both technology and English. For complex design changes, even if with overcome jet lag and repeated communication, suppliers may run into technical oversight.
Besides managing quality and delivery time, Hengtai's sales office (PRIM) is willing to sign with customers manufacturing agreement and NDA to lock price and protect customers' IP. Because each PO is placed with PRIM, Hengtai carries the legal responsibility to fulfill the signed agreement.
In summary, Hengtai can help its customers avoid many problems in offshore manufacturing.